Five Ways to Keep Patients Coming Back

Five Ways to Keep Patients Coming Back

A lot of energy goes into attracting new patients to your practice, but getting them into your office is only half the battle. Patient loyalty is a now bigger issue that ever. A recent study at Johns Hopkins found that 23 percent of patients see three or more primary-care physicians in a 24-month ...
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Small Things, Like Checklists, Make a Big Difference

Small Things, Like Checklists, Make a Big Difference

I was very excited to see Atul Gawande, MD, was going to be a keynote speaker at the American Academy of Physician Assistants annual conference in Boston this summer. As a surgical PA, I have been a great fan since he published a book called "The Checklist Manifesto: How to Get Things Right."In his ...
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View Your Medical Practice Billing Dept as a Partner

View Your Medical Practice Billing Dept as a Partner

You know how your parents taught you to “Be kind to others and they will be kind to you”?  Do you still use this philosophy in your daily living?  It was a good lesson to learn, and I believe that if you carry it into your working life, you will really cultivate meaningful relationships that c ...
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Improving Soft Skills is Key to Reducing Malpractices

Improving Soft Skills is Key to Reducing Malpractices

An important anniversary for the healthcare industry just took place.  It has been four years since the Affordable Care Act (ACA), now widely referred to as Obamacare, was passed.A lot has changed — and continues to change — in healthcare because of the ACA. The major impetus behind the law is ...
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Obamacare Rule Puts Many Physicians at Financial Risk

Obamacare Rule Puts Many Physicians at Financial Risk

The AMA just announced that physicians and other providers participating in the federal and state health insurance exchanges may not be paid if patients don’t pay their premiums due to a 90-day “grace period” before the policy can be canceled. The AMA says this is a “little known” rule. ...
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